Resume

cr@pcbalance.com
904-250-0811

J. Christopher G. Rains Sr.

Objective
To serve you and your business in Jacksonville, FL to the best of my abilities. To incorporate my thirty-four years of experience in the electronics, computer, internet, web design, networking, telephony, and plc industry into everything done for you.

Functional summary
Thirty-four years of diverse hardware, software, database installation and administration. Including upgrade, engineering change, and maintenance in Telephony, Data Switch technology, Personal Computer, internet, Web Master, Mainframe Computer, Server, and Programmable Logic Controller (PLC) environments.

Education
1962-1974 Parkwood Elementary, Arlington Jr High, Terry Parker High
Participated in football, track and basketball AJH – Sophomore Class President TP

1979–1981 Dekalb Tech Atlanta, Ga.
Electronic Engineering Technology
§ A/S, Deans List, President of campus IEEE

2001 CompTIA Atlanta, Ga.
CompTIA

2001 Hewlett-Packard Atlanta, Ga.
HP Certified
§ Monochrome and Color HP LaserJet printers
§ Warranty, Service and Consumable parts

2001 IBM Atlanta, Ga.
IBM Certified
§ Server, Desktop and Laptop
§ Warranty, Service and Consumable parts

2001 Compaq Atlanta, Ga.
ASP Certified
§ Desktop and Laptop
§ Warranty, Service and Consumable parts

2001 Siemens Business Systems Atlanta, Ga.
Windows 2000
§ Windows 2000 Certified

2002 Dell Atlanta, Ga.
Dell Certified
§ Desktop
§ Warranty and Service

Employment
2003 – Present   Puters4People (JaxCBC, PCBalance)   Jacksonville, Fl.
Owner, Sr. Tech
§ Day to day administrative duties.
§ Phone and field client support.
§ Telephony consulting, installation and repair.
§ Webmaster, authoring, consulting and custom design.
§ In house and field PC and network consulting, installation, setup and repair.
§ 4+ years sub-contract installation and repair of cable and related devices (digital converters, internet and telephone access) for Comcast.

2002 – 2003 PowerNet Communications Greenwood, S.C.
Technician, Level III, Sr. Tech Specialist
§ Day to day ISP administrative duties.
§ Webmaster, authoring and design
§ Phone and field client support.
§ In house and field PC and network consulting, installation, setup
and repair.

1999 – 2002 Siemens Business Systems Atlanta, Ga.
Customer Service Engineer
§ (Coca-Cola) Sr. CSE – Staging, Installation Specialist, Project Specialist.
§ (Coca-Cola) CSE – Setup and delivery, desk side support, WIN2K.
§ (Rock-Tenn)Y2K team GASP master and project analyst.
§ (Coca-Cola) Small team of hand picked technicians to remediate all PC’s to Y2K readiness. Telephone and field support for PC hardware, NT and Windows 95.

1998 – 1999 Randstad Atlanta, Ga.
Field Engineer
§ Assigned temporary to Baker Audio/Telecom in the Service Department
§ Troubleshooting telephony and NT system and networking problems in the field and telephone support.
§ Troubleshooting system printed circuit boards to the component level.
§ 7750 system upgrade to release 1.5. (NT 3.51 to 4.0 SP4 and related hardware)

1996 – 1998 Albany International Atlanta, Ga.
Field Service Engineer
§ Complete Knowledge of troubleshooting PLC’s and related devices used to operate high-speed industrial doors.
§ Technical specialist in both telephone and field support.
§ Complete United States warranty support and administration.

1993 – 1996 Milner Documents Products Atlanta, Ga.
Customer Service Engineer
§ Good Working Knowledge troubleshooting and maintaining most medium and high speed Lanier copiers. Factory trained and certified on many.

1989 – 1993 Siemens, Stromberg – Carlson Orlando, Fl.
Senior Installer/ Tester/ In-charge
§ Comprehensive experience in testing and maintaining versatile telecommunication systems (Digital Central and Remote Offices). Including but not limited to most inside and outside plant facilities and their related test devices.
§ Completed Phases II, III, and IV (3 to 5 week courses) at Stromberg.

1988 – 1989 Butler Telecommunications Atlanta, Ga.
Installer
§ Experience with BOC installation procedures.
§ Completed Phase I installation at Stromberg.

1985 – 1988 Data Switch Corporation Shelton, Ct.
Customer Service Engineer
§ Extensive knowledge in performing maintenance on diversified mainframe computer backup equipment and a wide range of Matrix and Data Communication switches and related systems.

1981 – 1985 Storage Technology Corporation Atlanta, Ga.
Field Service Engineer
§ Thorough knowledge of most control units, disk drives, disk controllers, and buffered tape systems in a mainframe environment.

1975 – 1981 Victoria Station Jax, Fl – Atlanta, Ga.
Bartender
§ Thorough knowledge of mix logy, customer relations and service.
§ George McKerrow, Jr. was local mgr. in Jax, then district and then regional mgr. before founding and opening the first Longhorn Steakhouse on Peachtree St. in Atl.

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